Layer 01
The home
Whatever else changes, this is where the family comes back to. We insure it to be rebuilt as it was, so after the worst day you're putting the house back, not arguing about what it was worth.
Services we offer
Cover that wraps around the family home, and extends to everything around it.
What we place
Start at the home and work outward.
Each layer is placed with the insurer best suited to it, then read as one position. Gaps between policies are our problem to find, not yours.
Layer 02
The things inside it
The painting bought together, the ring that was your grandmother's, the cellar built over twenty years. We value and list each one, so a loss pays what you agreed, not an opening offer.
Layer 03
The things that move
The cars, the boat, the place you go in January. Each is used differently, so each is insured for how you actually live with it, and we check the cover before the season, not after.
Layer 04
The people
Cover for the people rather than the possessions. Life cover sized to what the family would need if an income stopped, and travel cover that goes wherever the family goes. Liability follows you, not the house.
Layer 05
The business
Most families we work with own something beyond the home, and the risks don't stop at the front door. We hold the business cover with the family's, so one broker knows both and nothing slips through.
Claims
When something goes wrong, you call one person. We take it from there.
A claim is usually a bad week made worse by paperwork. Our job is to remove the paperwork, and to be the person who actually picks up.
A person first, a process second
Your broker already knows the house, the car, and the collection. You won't be asked to explain your life to a call centre, and you won't be asked twice.
We move the same day
We lodge, brief the assessor, and arrange emergency repairs or accommodation before the insurer has finished opening the file. If a decision stalls, we chase it. You don't.
You always know where it's at
Every step, every document, and every insurer response is visible in the Upward app as it happens. When there's nothing new, we say so. No silences, and no surprises at the end.
1%
Our pledge
We donate 1% of our profits to Our Big Kitchen — the Sydney community kitchen that turns donated food into meals for people doing it tough.
Begin the conversation.
Whether you're reviewing existing cover or starting fresh, we'll give you a straight answer about what you have, and what you need, and what it should cost — even if the answer is that you are already well covered.